He said that the company was rated high in metering and billing efficiency in the 2018 first quarter report of the National Electricity Regulation Commission (NERC).
He said that the company was currently rated the lowest in terms of Aggregate Technical and Consumer loss, adding that newly acquired smart meters would be rolled out soon.
Idemudia said that EKEDC was constantly doing its best to ensure effective delivery in spite of constant pipeline vandalism which had affected power generation and resulted in transmission constraints.
He said other challenges included by-passing of electricity, energy theft as well as stealing of cables and tariff.
He said that the company’s Customer Service Week which has commenced , with the theme – ”Experience Happens Here’’ – would afford customers the
opportunity to have all their complaints addressed.
The six-day programme would include feeding of 500 people in poor communities within its license area and creating awareness on the
importance of the customer service week.
Others include distribution of free meters and random calls to customers, thanking them for their patronage as well as celebrating some officials that met or exceeded targets.
Idemudia urged customers to always use the various medium of communications on the social media to get their complaints addressed.